Does Sovowin share my Mobile Pay or Nagad number with anyone?

Never. Your payment information is used solely to process transactions and is stored under strict encryption. No one other than the payment processor has access to this data.

Can I request a copy of all my data?

Absolutely. Email us at support@sovowin.app to request a copy of your data. We'll send it to you in a portable format within 30 days.

Will all my data be deleted if I close my account?

After account closure, certain data must be retained for a specified period in accordance with legal obligations (e.g., transaction data for 7 years). Once that period ends, all data is securely deleted.

Does Sovowin track my phone's location?

Sovowin can only determine your approximate country and city based on your IP address — this is required for legal compliance. Precise GPS location is never tracked.

Can I opt out of promotional SMS or emails?

Yes, you can opt out of promotional messages at any time. Simply click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that critical account security notifications cannot be disabled.

How will I know if there has been a data security incident?

In the event of a security breach or data leak, Sovowin will notify you via your registered email and mobile number within 72 hours. We will provide full details about the nature of the incident, its impact, and the steps taken to address it.

sovowin | Privacy Policy and How We Protect Your Data

1. Introduction

Sovowin (sovowin.app) is an online betting platform built for users in Bangladesh. We deeply respect your privacy and are fully committed to keeping your personal information secure.

This Privacy Policy ("Policy") explains how Sovowin collects, stores, uses, and protects your information. It applies to the Sovowin website, mobile app, and all associated services.

Our Core Commitment: Your personal data will never be sold to third parties for advertising purposes. Sovowin uses data solely to improve our services and meet legal obligations.

By using the Sovowin platform, you agree to this Privacy Policy. We recommend reading it in full before registering.

2. What Data We Collect

Sovowin collects only the data that is necessary. We do not gather personal information beyond what is required.

Data Type	Example	Purpose
Identity Information	Full name, date of birth, NID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Management & Notifications
Financial Information	Mobile Pay/Nagad number, bank account	Payment Processing
Activity Data	Betting history, login timestamps	Service Improvement & Security
Device Information	IP address, browser type	Fraud Prevention & Security
Location Data	Country and city (approximate)	Ensuring Legal Compliance

No sensitive information beyond the above — such as religion, ethnicity, or political views — is collected.

3. How We Collect Data

Sovowin collects data through several methods, each of which follows strict security standards.

Directly From You

Data collected through the registration form, KYC uploads, payment details, and support communications.

Automatically

Device and browsing data collected via cookies, log files, and tracking technologies during platform use.

Via payment processors

Transaction confirmation details from Mobile Pay, Nagad, or your bank.

From verification services

Identity verification data collected through third-party verification services as part of the KYC process.

4. How We Use Your Data

Sovowin uses your data only for specific, legitimate purposes. We never misuse the information you provide.

Account Creation & Management: Completing the registration process and keeping your account secure.
Providing Betting Services: Placing bets, calculating wins and losses, and processing payments.
Identity Verification: Age and identity verification as part of the KYC process.
Security Verification: Preventing fraud, money laundering, and unauthorized access.
Customer Support: Resolving your issues and complaints.
Legal Obligations: Meeting the requirements of regulatory authorities.
Service Improvement: Analytics to improve the user experience.
Contact: Sending important updates, security alerts, and promotional offers.

Promotional Communications: You can opt out of promotional emails or SMS at any time. However, important account security notifications cannot be turned off.

5. Data Sharing Policy

Sovowin does not sell your personal data to any third parties. However, in limited circumstances, certain information may be shared.

Recipient	Data Type	Purpose
Payment Processors	Transaction Data	To process payments
KYC Verification Provider	Identity Document	Age & Identity Verification
Legal Authorities	Relevant Information	As required by valid legal order
Technology Partners	Anonymized Data	Platform Maintenance

Important: Sovowin never sells or rents your information to advertisers, data brokers, or any other commercial entity.

All third-party partners operate under strict confidentiality agreements and may only use data for specified purposes.

6. Cookies & Tracking Technologies

Sovowin uses cookies and similar tracking technologies to enhance your browsing experience and ensure platform security.

Essential Cookies: Required for login session protection, security verification, and core platform functionality. These cannot be disabled.
Functional Cookies: Used to remember your preferences such as language, theme, and similar settings.
Analytics Cookies: Used to understand which parts of the platform are most frequently visited. These are fully anonymized.
Security Cookies: To prevent fraudulent activity and CSRF attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7. Data Protection Measures

Sovowin uses industry-standard security technologies and practices to protect your data. Our security measures are continuously reviewed and improved.

256-Bit SSL Encryption: All data transmissions are encrypted, protecting your information from interception.
Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
Encrypted Storage: All sensitive data at rest is stored in encrypted format.
Firewall & DDoS Protection: Server-level protection against external attacks.
Regular Security Audits: Regular security audits conducted by third-party experts.
Limited Access: Only authorized personnel can access data on a need-to-know basis.
Breach Notification: You will be notified within 72 hours of any security breach.

Your role: Use a strong password, never share it with anyone, and always log out after accessing your account on an unfamiliar device.

8. Data Retention Period

Sovowin does not retain data beyond what is necessary. Each category of data has a defined retention period.

Account Information: For the lifetime of the account and 5 years after closure (as required by law).
Transaction Data: 7 years (as required by financial regulations).
KYC Documents: 5 years from the date of verification.
Betting History: 3 years, or longer if required by law.
Log Files: 1 year.
Support message: 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

9. Your Rights

You have important rights over your personal data on Sovowin, and we fully respect each of them.

Right to Access Data

The right to know and access what personal data we hold about you.

Right to Rectification

The right to correct inaccurate or incomplete information.

Right to Erasure

Requesting deletion of data beyond what is required by legal obligations.

Right to Restrict Processing

Request to stop using your data for specific purposes.

Right to Data Portability

Right to receive a copy of your data or have it transferred elsewhere.

Right to Object

Objecting to the use of your data for marketing or profiling purposes.

To exercise any of these rights, email us at support@sovowin.app. We typically respond within 30 days.

10. Minors' Privacy

Sovowin's services are intended strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

Minor Protection: If a minor is found to have registered accidentally, the account will be immediately closed and all associated data will be deleted.

If parents believe their child is using Sovowin, please contact us at support@sovowin.app. We will take immediate action.

11. Changes to the Privacy Policy

Sovowin may update this Privacy Policy as needed. You will be notified according to the nature of the changes.

Minor Updates: You will be notified by an updated date at the top of the page.
Significant Changes: A notification will be sent to your registered email.
Major Updates: Your consent will be collected when you log in to the platform.

Continued use of the platform after a revised policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly.

Check the "Last Updated" date at the top of this page to see whether the policy has been recently revised.

12. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please get in touch with us:

Email: support@sovowin.app
Live Chat: Available on the platform 24/7
Response time: Typically within 24–48 hours

For privacy-related complaints, we aim to provide a full resolution within 30 days.

Sovowin's Privacy Policy — Your data is completely safe with us

Why Your Data Is Completely Safe with Sovowin

Your Privacy Questions, Answered

Your Privacy Is Protected — Join with Confidence